Honda Cars Philippines, Inc. (HCPI) is revolutionizing its aftersales service by adopting a digital-first approach, enhancing convenience and efficiency for its customers. The company has rolled out the ‘Electronic Checksheet’ (E-Checksheet) Mobile Service Tablet across its 38 dealerships nationwide, empowering Service Advisors to offer a more streamlined and customer-oriented experience.
The E-Checksheet digitizes a number of traditionally manual processes, including Vehicle Appearance, Tire & Battery Condition checks, Repair Order Creation, Service Repair, and Total Quality Inspection. Service Advisors now have the ability to conduct vehicle walk-arounds, capture photos and videos, and gather digital signatures, which are promptly shared with customers via email. This transition not only simplifies the process but also increases transparency by allowing technicians to record all repairs—both requested and necessary—into the system. After repairs are completed, a separate inspector performs a quality check, documenting any concerns or additional recommendations with supporting images or videos to ensure customers can make well-informed decisions before moving forward with additional services.
The introduction of the Body Repair and Paint Estimation tool further enhances HCPI’s aftersales process by providing standardized costing for repairs, in line with Honda Japan’s quality standards.
In addition to improving customer experience, this digital shift also supports HCPI’s environmental sustainability goals by significantly reducing paper usage, reflecting the brand’s commitment to eco-friendly practices both in its products and operations.
To locate the nearest Honda Cars dealership, customers can visit https://www.hondaphil.com/dealer-finder, while service appointments can be easily scheduled online at https://www.hondaphil.com/bookmyhonda.
